For individuals, character is destiny. For organizations, culture is destiny. 

Tony Hsieh, Zappos

Our philosophy at Zappos is that we’re willing to make short-term sacrifices (including lost revenue or profits) if we believe that the long-term benefits are worth it.

Tony Hsieh, Zappos

Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.

Tony Hsieh, Zappos

Zappos is a customer service company that just happens to sell shoes. 

Tony Hsieh, Zappos

We believe that customer service shouldn’t be just a department; it should be the entire company.

Tony Hsieh, Zappos