Tags Tony Hsieh INSTINCT 25/02/2019 “Don’t be cocky. Don’t be flashy. There’s always someone better than you”
Tags Delivering Happiness INSTINCT 13/02/2019 9 lições do Poker que podem ser aplicadas na estratégia das empresas
Tags Tony Hsieh INSTINCT 13/07/2018 “For individuals, character is destiny. For organizations, culture is destiny.”
Tags Tony Hsieh INSTINCT 03/04/2018 “Our philosophy at Zappos is that we’re willing to make short-term sacrifices (including lost revenue or profits) if we believe that the long-term benefits are worth it.”
Tags Tony Hsieh INSTINCT 08/02/2018 “Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.”
Tags Tony Hsieh INSTINCT 17/01/2018 “Zappos is a customer service company that just happens to sell shoes.”
Tags Tony Hsieh INSTINCT 30/10/2017 “We believe that customer service shouldn’t be just a department; it should be the entire company.”
